VP Quality - at VP- Quality
Location: Mumbai
Functional Area: Quality assurance
Role: VP/GM/Head
Company Background
Our client is a well known global BPO
Job description
Key Responsibilities:
Drive Business Process Excellence and Transformation Projects
Create and implement BPET strategies
Lead and mentor up to 25 high potential GBs and BBs
Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence
Facilitate process transitions and SLA adherence for the processes in the vertical
Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical
Facilitate setting up of required infrastructure for implementing the Quality Management System
Drive Six-Sigma and Lean projects, QMS within the vertical,
Contribute and present in client/customer reviews/meetings
Adhere to compliance to quality standards and Follow appraisal and feedback mechanism
Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)
Initiate best practice sharing across the team and vertical
The Selected candidate should be:
Over all 11+ years of experience out of 5+ Years should be in Quality
Exposure to various Projects in the BPO space
Should be in Master Black Belt Role
Should be a Post Graduate
Should be Black Belt Certified
ISO /QMS/COPC Trained or certified
Exposure in Service Quality of Data Process, Data Analysis, statistical concepts
Hands on experience in driving Lean/Six Sigma/ business projects and initiatives
Qualifications
MBA - Any Management
Kindly send your resumes to chitra@avanceservices.com
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