Wednesday, July 8, 2009

mbapursuit.com: Call Center Industry

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mbapursuit.com
July 8, 2009 9:59 am

Call Center Industry

Carrying out transactions over the telephone has a long history, beginning with operator services and later, reservations lines, particularly for airlines. But in the last 15 to 20 years, the introduction of information technologies and telecommunications advances has expanded the types of work it is possible to undertake, while reducing costs. Concurrently, ideas of 'service'
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